Navigate Technology Securely: Security that keeps your business on course.

The breach is over.The systems are back online. Business is operating again. The incident response team has wrapped up. The cyber insurance claim is underway. Everyone wants to move on.That's exactly when I tell clients to slow down.After being involved in enough incident response engagements, I've learned that the recovery phase is where organizations either become significantly stronger or quietly set themselves up for the next incident.The attack is over, but the work isn't.

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A few years ago, I was pulled into an incident that started with a single customer call. The customer had logged into the platform that morning and noticed files were missing. At first, everyone assumed it was a support issue. Then a second customer reported something similar. Then a third. Within an hour, leadership was pulled into the conversation. At that point, nobody knew whether the issue was operational, accidental, or security related. The investigation was just getting started.

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Every organization worries about a breach. Almost none understand what one actually looks like until they live through it. This is the first post in a series on what actually happens before, during, and after a breach. This one is about what comes before: the conditions that were already there, long before anyone knew there was a problem.Every organization worries about a breach. Almost none understand what one actually looks like until they live through it.

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